Rentals Policies and Procedures
MAKING A RESERVATION
To confirm a reservation we require your contact information, a non-refundable deposit, and a signature/ a click on agreement on your rental contract. The deposit is equal to 40% of your order total and is applied towards your final balance. Your order will not be considered ‘reserved’ until a deposit is paid.
Payments can be made in any of the following ways: bank deposit, online payment. We take payment confirmations in person, over the phone, by emaill. You take final balance on your account two weeks before your event, but we must receive payment before the items can be delivered or picked-up.
CHANGES AND CANCELLATIONS
Your satisfaction is of the utmost importance to us. The day you book your order the items are considered out of our inventory for your date and thus made unavailable to other potential customers. This ensures you will have all the items you need on the date you require them. Because of this, we do have certain policies regarding changes to your order.
All reductions in numbers must be received by Jasondavids Rentals 14 days prior to your event. Any reductions or cancellations made within 14 days will be subject to a cancellation fee. Any increases in your numbers must be made prior to your pick-up or delivery, and are subject to item availability. These items will be billed separately. You may make changes by phone, email, or in person. This policy helps us to ensure that your order is packed as accurately as possible. See our Cancellation Policy below for more detailed information.
Reductions in quantity are limited to 20% of the original amount ordered per item and must be made a minimum of 14 days prior to your event to avoid penalty. Reductions in quantity greater than 20% and/or any reductions made within 14 days of your event are subject to a penalty of 50% of the total rental rate of the cancelled item(s) plus taxes. Any items
cancelled within 1 week of the event will be charged at full rental rates plus taxes.
The rental rate is based on a 24-hour rental. Should you need the items longer please contact us and ask about our multi-day rates.
PICKING-UP YOUR RENTAL
Unless special arrangements have been made prior to your pick-up, you may pick-up your rental any time after 12:00pm on the day before your event, and may return no later than 12:00pm the day after your event. Either you or someone else can pick up your order. If another person will be picking up they will need to know what name your order is booked
under and settle any remaining balance owing on the account. If you require your rental earlier than 12:00pm on the day before your event, you may contact Jasondavids Rentals to see if it will be ready earlier. You are responsible for any and all damage that may occur during transportation to and from your event site.
DELIVERY & PICK UP
Delivery rates are based on drop off locations. All deliveries require the signature of a responsible party for equipment to be left. Should you require delivery and or set-up and take down of items, please request a quote prior to your event. Delivery times are set on the week of delivery. You will be given a morning or evening delivery time. Morning delivery means the items will be delivered between 8am and 12pm. Evening delivery means between 6pm and 10pm. Our trucks will deliver until their schedule is complete. Should you have special delivery requests, please contact us and we will do our best to accommodate your needs. As there are many deliveries in a day it is not always possible to give exact delivery times. For an additional fee it is possible to arrange for before- and after-hours deliveries, as well as time specific deliveries.
We are available to set up chairs, tables, general lighting and other items such as table settings, linens, or other general decor items for an additional set-up and tear-down fee (handling fee). Delivery is an additional fee as rates will vary on location.
OUT OF TOWN EVENTS
You can pick the items up yourself or we can deliver. Should you require delivery please contact us for a delivery rate. We can also help you arrange shipment of some rentals via courier. Multi day rates may apply if items will need to be shipped via courier, picked-up by yourself, or delivered more than 24 hours in advance of your event. You are responsible for
any and all damage that may occur during transportation to and from your event site by a third party.
PLEASE CHECK TO MAKE SURE YOUR ORDER IS COMPLETE
We do our best to make sure your order is complete. If you discover any missing or damaged items upon receipt, please contact us immediately so that we can make a note on your account and make arrangements to replace the items if desired. If it is after store hours please leave a message or call our after-hours emergency line. We will contact you as soon as possible. Many factors can contribute to items being lost or damaged during an event. We cannot accept disputes after an event is over.
If you will not be returning the items yourself or present for the pick-up, or will not be in contact after your event, Jasondavids Rentals will require the name and contact information of the person who will be responsible for your rental. It is best to appoint one trustworthy person to be in charge of the return. On return, linens must be dry to prevent mildew, free of any wax, food or confetti and placed in the nylon bags provided. Do not place damp linens in plastic bags. We ask that you scrape or rinse the plates and cutlery free of any food, empty the glasses, and rinse food service items. All items should be placed back into the containers they arrived in. Avoid leaving excess water in the bottom of any containers as any metal pieces
We often receive back items that do not belong to us. Any items found with your order will be collected, rinsed, and packaged. You will be informed as soon as possible after your event if there is anything here to pick-up. We will store the items for no longer than 30 days. If we have not heard from you after 30 days, the items will be discarded.
IF YOU OR SOMEONE ELSE IS RETURNING YOUR RENTAL
To avoid extra charges, we recommend that you count your order before returning it to ensure all items and packaging are accounted for. Jasondavids Rentals also counts every order when it is returned to our warehouse. If you are not willing or able to wait for your order to be counted by Jasondavids Rentals staff upon return, then we will not accept any disputes over missing or damaged items. As we take in many orders in a day, there may be a slight wait as returns are counted on a first come,
first serve basis.
IF JASONDAVIDS RENTALS IS PICKING-UP YOUR RENTALS
Rental items need to be returned to their point of delivery. China, glassware and flatware should be “washed ready” and placed back in their supplied containers. All original containers and boxes must be returned. Tables and chairs will be folded and stacked by us. Linens should be placed in nylon bags provided. If your order is not ready for pick-up when Jasondavids Rentals arrives, we will return at our discretion for an additional one-way
MISSING AND DAMAGED ITEMS
If you do have missing or damaged items upon return, you will be informed as soon as possible. If the missing items cannot be found or if we are unable to contact you or the person responsible within 48 hours of your specified return date, replacement fees will be automatically deducted from your refundable deposit. If any items can be located and returned within one week of your specified return date, we will refund the full amount. No
refund after one week. Repair fees for damaged items will also be deducted from the refundable deposit. Any items considered un-rentable by Jasondavids Rentals standards will be charged at full replacement value. The customer is responsible for the goods from the time of pick-up/delivery until the items are returned to Jasondavids Rentals. Be sure that all equipment is secure and protected from the weather while it is in your possession. We do charge for; soiled, broken, damaged or missing items, including packaging materials. There will be an extra cleaning charge for any wax, excessive grease, ink and/or hard to remove stains on linens and fabrics. Our insurance does not cover equipment while it is in your possession.
Rental items are charged for time out, not for use. Every item that leaves our building is treated the same way upon return, used or not. This ensures that every item you receive is clean, sanitized, and food safe. No refunds are given for items that were not used during your event.
Late rentals will be charged a half-day rental rate for each day. If you are not able to return your rentals on time, please inform Jasondavids Rentals so that we are able to make a note on your account. If we require the items for another order, we will make arrangements to pick the items up, at the cost of a one-way pick-up fee, deducted from your refundable
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